Whether you need us at 2 p.m. or 2 a.m., a live person will answer your call 24 hours a day - 365 days a year. For added convenience, we will call you on the day of your appointment before we arrive. If we fail to do so, let us know and we will send you a $25 gift card for the inconvenience.
For your peace of mind, our Service Experts are easily identified. They will arrive in a Nytech truck, in uniform, and carry identification. If any of our Experts are not in uniform or do not have their identification, let us know. We will provide you the information you need and we will send you a $25 gift card for the inconvenience.
Our Service Experts use floor-protecting shoe covers and tarps to protect your home and furnishings. They will respect your family and will never smoke or swear in or around your home. We will leave the work area in the same condition it was before we arrived. If we don't, we will hire a professional to clean the area at NO COST to you.
Once the work starts, the price you were quoted is the price you will pay. If the job entails more work than estimated – we will take care of it at NO COST to you.
We are committed to your complete satisfaction with the materials we use and the workmanship we provide. Our installation experts are the best in skill, attitude, and workmanship. They undergo continuous training to keep them up-to-date with new technologies. They will complete your job on time and to your satisfaction. If, when they have finished, they have not performed in accordance with our high standards, we will refund the portion of the purchase price you feel to be fair.
Manufacturers have admitted that, on average, 3% of their equipment comes from the factory with some kind of defect. We guarantee that, when the equipment we have installed is maintained and operated in accordance with the manufacturer's guidelines, should your compressor or heat exchanger fail in the first five years, we will replace it with a brand new system at NO COST to you.